There are three different Service Packages to choose from:
Ensure 100% performance of your equipment from the very first day. Equipment installation, an introduction to basic applications, and basic product and maintenance training ensure you benefit from correct operation and specimen quality right from the beginning.
Choose our Start-up Package to get the most out of your investment right from day 1.
Optimize efficiency and improve results. As well as a technical inspection of your equipment to help you plan preventive maintenance, we identify opportunities for process optimization and help you better utilize equipment and consumables to achieve more reliable results.
Choose our Optimization Assessment Package to increase your efficiency, reduce costs and improve the reliability and repeatability of your results.
Get detailed training in daily, monthly and annual preventive maintenance so you can perform your own maintenance and ensure preparation quality.
Choose our Maintenance Optimization package to improve your in-house skills, lower long-term maintenance costs and ensure uptime.
We help you get off to a trouble-free start with installation and quick ramp-up of your new equipment, so you get optimum performance from the first day. At the same time, training by a Struers specialist means your users quickly become familiar with the equipment and use the correct work processes from the very beginning.
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Fast ramp-up of new equipment
Your new equipment is installed correctly by Struers technical service engineers for maximum uptime and peace of mind.
Cost-effective performance
Since equipment and processes are set up for optimal performance, your cost per sample is as low as possible.
Competent and efficient users
Well-trained users avoid mistakes and contamination, improve sample quality, prevent accidents and equipment damage, and save on consumables.
Ability to maintain equipment performance
Daily and weekly maintenance ensure continued uptime and quality.
Fast, cost-effective resolution of issues
Because your users learn more about processes and equipment, they can troubleshoot simple daily issues more effectively and more efficiently discuss issues with our technical service engineers.
Predictable preparation quality is increasingly important for most quality control departments. At the same time, older equipment requires regular attention to ensure it continues to perform to specifications, and new equipment needs to be correctly integrated into your processes. That’s what you get with our Optimization Assessment Package.
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Optimized performance
Our recommendations on equipment use and materialographic processes ensure you get high repeatability and the ideal sample quality.
Reduced costs
Learn how to optimize equipment use, processes and methods to reduce your consumption of consumables.
Increased efficiency
Save process time and potential reworking by optimizing your processes and workflows.
Long-term performance
A status report on your equipment enables you to initiate proper maintenance and repairs at the right time.
Constant uptime and reliable results require timely and correct equipment maintenance. Regular maintenance also eliminates premature wear part replacement to reduce downtime and ownership costs. Our Maintenance Training Package ensures this by training your staff to perform maintenance in-house.
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Greater service flexibility
Your own well-trained service department can provide prompt assistance – and work with Struers if necessary to find the fastest and most efficient solution.
In-house service skills and improved equipment utilization
With capabilities in-house, your equipment is more likely to stay running smoothly, and to recover more quickly in the event of an issue.
All our Service Packages are designed to meet the requirements of your quality control department or production line. You can also combine them with one or more of our Single Services to focus on your specific requirements and so ensure high quality results and maximum efficiency.
If you want any help choosing the ideal Service Package for your needs, just let us know. Your local Struers representative will be happy to talk you through the different options and benefits.
Find out more about our Single Services
The Struers Support Commitment applies to every Struers customer. It gives you access to our global support network and application expertise – to help you improve availability, predictability and uptime.
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